Your privacy is more than a legal obligation to us — it is a commitment we take seriously. This document clearly explains what we collect, why we need it, how we protect it, and your rights over that data. No convoluted language, no confusing fine print.
This is the foundation of how we handle every piece of information you entrust to us.
U9member only collects data that is strictly necessary to deliver its services. We do not collect irrelevant information or data beyond what operational requirements demand.
Your personal data is never sold to advertisers, data brokers, or any third party unrelated to the operation of u9member's services.
All sensitive data is encrypted using 256-bit SSL standards during transmission and stored in systems protected by AES encryption at the storage level.
You have the right to know what data we hold about you, for what purpose, and how long it is retained. This information is clearly stated and can be requested at any time.
You may request access to, correction of, or deletion of your personal data through the u9member support team. Requests are processed within 14 working days.
The u9member privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights are protected under local law.
This Privacy Policy ("Policy") describes the information handling practices of u9member ("We", "Platform") regarding personal data collected from users of our platform ("You", "Member").
This Policy applies to all your interactions with u9member, including use of the website, iOS and Android mobile apps, live chat, and any services we offer. By using the u9member platform, you agree to the collection and use of data as described here.
We respect the privacy of every user. Our commitment is to handle your personal data with integrity, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
Quick summary: We collect what is necessary, use it to deliver the best service to you, protect it with the latest encryption, and never sell it to anyone.
U9member collects data from you through several methods, depending on how you interact with our platform:
Data You Provide Directly:
Data Collected Automatically:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity information | KYC verification, fraud prevention | 5 years after account closure |
| Financial transaction data | Payment processing, compliance | 7 years (legal requirement) |
| Game activity logs | Dispute resolution, security | 2 years |
| Device & IP Data | Security, fraud detection | 1 year |
| Support Communication History | Service quality, referrals | 3 years |
Collected data is used solely for the following purposes, and nothing beyond that:
We do not use your data for third-party advertising, profiling for sale to other companies, or any purpose beyond those stated above without your explicit consent.
U9member does not sell, rent, or trade your personal data. However, there are limited situations where we need to share data with certain parties:
Every third party we work with is required to comply with data security standards equivalent to our own policy, and they are not permitted to use your data for their own purposes.
U9member continually invests in security infrastructure to ensure your data remains protected at all times. The security measures we have implemented include:
While we take all reasonable measures, no online system can be guaranteed 100% secure. In the event of a data breach affecting your personal data, we are committed to notifying you within 72 hours of confirming the incident.
Security Tips: You can enhance your account protection by enabling two-factor authentication (2FA) in your u9member account settings.
The u9member platform uses cookies and similar technologies to enhance your experience. Below are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. u9member does not use third-party cookies for advertising purposes.
As a u9member user in Malaysia, you have the following rights regarding your personal data, in accordance with the provisions of PDPA 2010:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of data under certain circumstances permitted by law.
Request restriction of your data processing under certain circumstances.
Receive your data in a structured, machine-readable format.
Object to data processing for specific purposes such as marketing.
To exercise any of the above rights, please contact the u9member support team via live chat or email. We will process your request within 14 working days. Some requests may require identity verification first to ensure security.
The u9member platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we discover that data from anyone under the age of 18 has been collected, we will take immediate action to delete that data and close the relevant account. If you are aware that a minor has registered on our platform, please notify our support team immediately.
U9member reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features.
When there are material changes, we will:
Continued use of the u9member platform after the effective date of any changes constitutes acceptance of the revised terms. Previous versions of this policy are available upon request from our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via:
We aim to respond to all privacy-related inquiries within 5 working days. For formal requests under the PDPA, the response time is 21 working days as stipulated by law.
Read also: Terms and Conditions and Responsible Gaming Policy u9member for a comprehensive overview of our commitment to you.
A platform that respects your privacy from the moment you register to every transaction you make.
We are built on trust. Every security measure we take is to ensure you can focus on your gaming experience without worrying about your privacy.
Privacy questions? Contact us at FAQ page or via 24/7 live chat.